Advisory: Refund of March 2020 Civil Service Exam Payment

The Civil Service Commission (CSC) has announced the refund of examination fee for the cancelled March 15, 2020 Civil Service Exam – Pen and Paper Test (CSE-PPT).

Through Resolution No. 2100304 dated April 5, 2021, CSC will refund the Php 500 CSE-PPT examination fee beginning May 2021 to the registered examinees of the March 15, 2020 CSE. This is due to the cancelled eligibility exam brought by the Covid-19 pandemic restrictions.

Availing the refund shall be available within the month of May to December 2021. According to the CSC, there shall be two (2) options in claiming the refund, thru Refund in person or Refund in Online.

Refund in Person

A. In the Authorized/Concerned CSC Regional Office (RO)/ Field Office (FO) (where the examinee originally filed his/her application)
a.1 Coordinate with the CSC RO/FO through call or text for their scheduling system. In light of the COVID-19 situation, Refundees are advised to avoid going to the CSC RO/FO without a confirmed appointment/schedule or without advance notice.
a.2 The Refundee shall fill out the Request for Refund Form (RRF) and submit to the CSC RO/FO together with an original and photocopy of a valid ID. The form is available for download in the CSC website (www.csc.gov.ph) and CSC RO website. The original ID will be returned to the Refundee after validation of the photocopy submitted.
a.3 When refund is through an authorized representative, the RRF shall be accomplished by the Refundee and submitted by the representative on the schedule of his/her appointment for refund to the RO/FO where the examinee originally filed his/her examination.

The following documents shall be submitted by the representative:

1. Request for Refund Form (RRF);
2. Authorization letter (available for download in the CSC website/RO website);
3. Photocopy of valid ID of the Refundee duly signed by the Refundee;
4. Original and photocopy of the valid ID of the representative
   a.4 For deceased registered examinee/refundee, the immediate family member can claim the refund of examination fee by presenting the following documents: 1) Duly filled-out Request for Refund Form with notation “deceased” after the name of registered examinee; 2) Original and photocopy of valid ID of the deceased; 3) Death Certificate; 4) Original and photocopy of valid ID of the immediate family member claiming the refund.

B. Through Conduit CSC RO/FO (where the examinee’s present place of residence or work is nearest)

b.1 The Refundee shall write (by mail, courier, fax, email) the CSC RO concerned, which has jurisdiction over the place where the examinee filed his/her application, to request that his/her refund will be claimed in a specific RO/FO nearest his/her residence or place of work.

Refundee may verify first with the CSC RO as to the most appropriate mode (e.g., mail, courier, fax, email) for sending the letter.

To know the location of the nearest CSC RO/FO, kindly check the CSC directory at www.csc.gov.ph/cscrod. Together with the letter, he/she shall also submit the RRF and scanned copy of his/her valid ID.

b.2 Upon receipt of the request, the Authorized/Concerned CSC RO verifies the Refundee’s data from the List of Registered Examinees as to his/her name, birthday, birthplace, and home address.
b.3. Once verified and approved for release of refund, the Authorized/Concerned CSC RO sends a written notice/advisory (through mail, courier, fax, or email) to the Refundee that he/she can proceed to the CSC RO/FO nearest to his/her place of residence/work, copy furnished the conduit CSC RO official email created for the purpose. The Authorized/Concerned RO shall also transfer the fund to the account of the conduit RO.
b.4 The Refundee shall present the notice/advisory to the nearest or conduit RO/FO together with the duly filled-out RRF and original and photocopy of valid ID.
b.5 The RO/FO shall attach the notice/advisory to the Refundee’s RRF and process the release of refund.

Refund in Online

The Refundee shall do the following:

1. Fill out the RRF and scan the filled-out form. The Refundee shall choose the payment facility from a set of options given by the CSC RO.
2. Scan, or take a clear photo, of the front and back sides of any valid government issued ID.
3. Send the scanned copy of the RRF and ID to the Authorized/Concerned Regional Office via email. Sending through the CSC RO’s Facebook Page or Messenger account is discouraged for possibility of personal data breach.
4. The concerned RO will validate the documents and process the refund.
5. The RO shall notify the Refundee as to when the refund will be released through the payment facility he/she indicated on the RRF.
6. For deceased registered examinee/refundee, the immediate family member can claim the refund of examination fee by scanning and submitting to the Authorized/Concerned RO the following documents: 1) Duly filled-out RRF
   with notation “deceased” after the name of the registered examinee; 2) Valid ID of the deceased; 3) Death Certificate; 4) Valid ID of the immediate family member claiming the refund.

Source: Advisory: Examination Advisory No. 01, s. 2021

CSC Directory for Refund

Refundees may send their scanned copy of the RRF and ID at the following CSC email addresses or contact numbers.

Where to Download the form?

You may download the form through the CSC official website or at the download links below:

Contact CSC

Should you have concerns related to refund? you may also reach the Civil Service Commission at the following contact details:

Telephone Number: 8931-8092 / 8931-7939 / 8931-7935
Facebook: @civilservicegovp

Questions?

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